Customer Experience

CrunchMetrics

Customer Experience​

TELECOM

We believe that our ability to monitor and detect anomalies on Customer Experience incidents enables operators to proactively address customer concerns thereby improving the Customer Experience quotient​.

How

How it is done

CrunchMetrics monitors metrics for consumption, infrastructure, NFV, administration and fault management and correlates them with data from other sources like switch, cell tower, servers, MSC, BSC etc. to deliver business insights.

How it is done

CrunchMetrics monitors metrics for consumption, infrastructure, NFV, administration and fault management and correlates them with data from other sources like switch, cell tower, servers, MSC, BSC etc. to deliver business insights.

How

Highlights of the solution

  • Proactively identify customer concerns
  • Identify external parameters such as software patching, hardware issues
  • Measure social activity impacting brand impacts

Business benefits

  • Enhanced overall customer experience
  • Proactive customer experience monitoring
  • Seamless communication of external factors to customer
Benifits
Benifits

Business benefits

  • Enhanced overall customer experience
  • Proactive customer experience monitoring
  • Seamless communication of external factors to customer

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