CUSTOMER EXPERIENCE

We believe that our ability to monitor and detect anomalies on Customer Experience incidents enables operators to proactively address customer concerns thereby improving the Customer Experience quotient​.

CrunchMetrics monitors metrics for consumption, infrastructure, NFV, administration and fault management and correlates them with data from other sources like switch, cell tower, servers, MSC, BSC etc. to deliver business insights.

Highlights

Proactively identify Customer Concerns​

Identify External parameters such as​ Software patching, Hardware Issues

Measure Social Activity impacting Brand Impacts

Benefits

Enhance overall Customer Experience​

Proactive Customer Experience Monitoring​

Proactively communicate External Factors to Customer​

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