We believe that our ability to monitor and detect anomalies on Customer Experience incidents enables operators to proactively address customer concerns thereby improving the Customer Experience quotient.
CrunchMetrics monitors metrics for consumption, infrastructure, NFV, administration and fault management and correlates them with data from other sources like switch, cell tower, servers, MSC, BSC etc. to deliver business insights.
Proactively identify Customer Concerns
Identify External parameters such as Software patching, Hardware Issues
Measure Social Activity impacting Brand Impacts
Enhance overall Customer Experience
Proactive Customer Experience Monitoring
Proactively communicate External Factors to Customer
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