Our ability to monitor and detect anomalies on Call Center Operation metrics can significantly improve the Customer Experience
CrunchMetrics monitors metrics such as Call Drop Rates, Talk Time, Cost per Call, Call Volume, Call Resolution, besides other elements and correlates them based on Region, Business Unit, Products and Customer Type to deliver business insights.
Measure Efficiency of Customer Contact Center
Proactive monitoring of operational issues
Proactive finetuning of Customer Experience at Call Centre
Enhance overall Customer Experience
Increase Efficiency in Customer Care Center
Help in Proactive incident discovery
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