Call Center Operations

CrunchMetrics

Call Center Operations

TELECOM

Our ability to monitor and detect anomalies on Call Center Operation metrics can significantly improve the Customer Experience

How

How it is done

CrunchMetrics monitors metrics such as Call Drop Rates, Talk Time, Cost per Call, Call Volume, Call Resolution, besides other elements and correlates them based on Region, Business Unit, Products and Customer Type to deliver business insights.

How it is done

CrunchMetrics monitors metrics such as Call Drop Rates, Talk Time, Cost per Call, Call Volume, Call Resolution, besides other elements and correlates them based on Region, Business Unit, Products and Customer Type to deliver business insights.

How

Highlights of the solution

  • Measure Efficiency of Customer Contact Center
  • Measure Efficiency of Sales Agents
  • Proactive monitoring of operational issues
  • Proactive finetuning of Customer Experience at Call Centre

Business benefits

  • Enhance overall Customer Experience
  • Increase Efficiency in Customer Care Center
  • Help in Proactive incident discovery​
Benifits
Benifits

Business benefits

  • Enhance overall Customer Experience
  • Increase Efficiency in Customer Care Center
  • Help in Proactive incident discovery​

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