Call Center Operations

Our ability to monitor and detect anomalies on Call Center Operation metrics can significantly improve the Customer Experience

CrunchMetrics monitors metrics such as Call Drop Rates, Talk Time, Cost per Call, Call Volume, Call Resolution, besides other elements and correlates them based on Region, Business Unit, Products and Customer Type to deliver business insights.

HIGHLIGHTS​

Measure Efficiency of Customer Contact Center

Measure Efficiency of Sales Agents

Proactive monitoring of operational issues

Proactive finetuning of Customer Experience at Call Centre

Benefits

Enhance overall Customer Experience

Increase Efficiency in Customer Care Center

Help in Proactive incident discovery

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