CrunchMetrics

Infrastructure Operations

FINTECH

Our ability to monitor and detect anomalies on Infrastructure metrics enables monitoring of day to day operations on Fintech.

How

How it is done

Crunch Metrics monitors metrics for customer behaviors such as Average Call Time, Average Call Abandonment Rate, Average Time in Queue, Average Handle Time, Average Speed of Answer and correlates them with data from multiple sources to deliver business insights.

How it is done

Crunch Metrics monitors metrics for customer behaviors such as Average Call Time, Average Call Abandonment Rate, Average Time in Queue, Average Handle Time, Average Speed of Answer and correlates them with data from multiple sources to deliver business insights.

How

Highlights of the solution

  • Operation efficiency Monitoring
  • Proactive Call Management
  • Faster Root Cause Analysis

Business benefits

  • Proactive Customer Complaint Resolution
  • Better Autonomous Call Center Routing
  • Enhanced customer experience
Benifits
Benifits

Business benefits

  • Proactive Customer Complaint Resolution
  • Better Autonomous Call Center Routing
  • Enhanced customer experience

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