Our ability to monitor and detect anomalies on Infrastructure metrics enables monitoring of day to day operations on Fintech.
Crunch Metrics monitors metrics for customer behaviors such as Average Call Time, Average Call Abandonment Rate, Average Time in Queue, Average Handle Time, Average Speed of Answer and correlates them with data from multiple sources to deliver business insights.
Operation efficiency Monitoring
Proactive Call Management
Faster Root Cause Analysis
Proactive Customer Complaint Resolution
Better Autonomous Call Center Routing
Enhanced customer experience
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