CrunchMetrics
Customer Experience
FINTECHOur ability to monitor and detect anomalies on Customer Experience metrics enables solving customer issues proactively and there by help in increasing the loyalty of the customers.
How it is done
CrunchMetrics monitors metrics for customer behaviors such as daily active users, average spend, geographic attributes, and correlates them with data from multiple sources to deliver business insights.
How it is done
CrunchMetrics monitors metrics for customer behaviors such as daily active users, average spend, geographic attributes, and correlates them with data from multiple sources to deliver business insights.
Highlights of the solution
- Customer Spend Monitoring
- Active Base Monitoring
- Transaction Failures Monitoring
Business benefits
- Proactive Customer Complaint Resolution
- Proactive Customer Alerts
- Enhanced customer experience
Business benefits
- Proactive Customer Complaint Resolution
- Proactive Customer Alerts
- Enhanced customer experience
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