Customer Experience

CrunchMetrics

Customer Experience

FINTECH

Our ability to monitor and detect anomalies on Customer Experience metrics enables solving customer issues proactively and there by help in increasing the loyalty of the customers.

How

How it is done

CrunchMetrics monitors metrics for customer behaviors such as daily active users, average spend, geographic attributes, and correlates them with data from multiple sources to deliver business insights.

How it is done

CrunchMetrics monitors metrics for customer behaviors such as daily active users, average spend, geographic attributes, and correlates them with data from multiple sources to deliver business insights.

How

Highlights of the solution

  • Customer Spend Monitoring
  • Active Base Monitoring​
  • Transaction Failures Monitoring

Business benefits

  • Proactive Customer Complaint Resolution​
  • Proactive Customer Alerts
  • Enhanced customer experience​
Benifits
Benifits

Business benefits

  • Proactive Customer Complaint Resolution​
  • Proactive Customer Alerts
  • Enhanced customer experience​

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