Customer Experience

Our ability to monitor and detect anomalies on Customer Experience metrics enables solving customer issues proactively and there by help in increasing the loyalty of the customers.

CrunchMetrics monitors metrics for customer behaviors such as daily active users, average spend, geographic attributes, and correlates them with data from multiple sources to deliver business insights.

HIGHLIGHTS​

Customer Spend Monitoring

Active Base Monitoring

Transaction Failures Monitoring

BENEFITS

Proactive Customer Complaint Resolution

Proactive Customer Alerts

Enhanced customer experience

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