The success of an e-commerce marketplace depends on the customer experience it delivers. Downtime of any form, from slow-loading pages to major glitches, can cause serious loss and drive away potential users. Just a single negative experience can make a user 88% likely to never return to a website again. A customer-centric and data-driven approach can help companies drive brand experience and growth. A superior customer experience is one of the key drivers of growth for Urban Company - India’s largest technology-enabled home services platform.

To learn more about the AI-driven success story of Urban Company, we invited Mohit Agrawal, Director of Engineering at Urban Company in our latest webinar session, hosted by Rohit Maheshwari, our Head of Strategy and Products. Watch the webinar to know about the growth trajectory of Urban company and the best practices in AI-enabled data monitoring for improving business KPIs and application performance.